Policies & Procedures

Cancellation Policy

Lateness, Cancellations and No-Shows have a huge impact on the running of our salon. Our diary is tight and an appointment running over by 15 minutes or someone not turning up creates a knock-on effect to our productivity, morale and client experience. We have a strict policy in place to protect our business, team and customers and communication is key so we also adhere to our terms.
We require a minimum of 24hrs notice to cancel or move your appointment. Failure to cancel within  24hrs or not turn up, will result in a 75% charge of your original appointment cost via a card payment to your booking or via a paypal invoice. We have dedicated that time and space for you to enjoy and may have turned other clients away, so please be curtious and contact us as soon as you are aware that you are no longer able to attend.

Patch Test Policy

All tinting, IPL and lash lift treatment MUST be patch tested at least 24hrs prior to appointment. If you haven’t had a test/treatment done by us within the last 6 months, then you will need to be tested. Failure to do so will mean we are unable to carry out your treatment and you may still be charged if adequate notice isn’t given. Please see our cancellation policy for details.

Age Limits

We cater for most ages within the salon. Under 16s MUST have an accompanying adult present. No tinting, lash treatments or nail extensions can be performed on anyone under the age of 16.

Online Booking

When booking through our online system, you will be asked to enter card details to secure this booking. A maximum charge of £2 to your card will be held as a deposit.

Your details are held securely with STRIPE and we DO NOT have access to your card details. If you cancel within our 24hr cancellation period or fail to turn up to your appointment, we will apply a cancellation charge to your registered card (75 % of the treatment cost, as per our cancellation policy.)

Refunds/Exchanges

Products – If you are unsatisfied with a product please keep it and return it to the salon so that we may return it to the supplier.  Any products over 1/4 used will not be accepted.

Treatments – If you have had an unsatisfactory experience at the salon, please bring it to the attention of the manager and follow the complaints procedure (detailed below).

Complaints

We take our clients happiness and experience very seriously and always endeavour to give you the best experience possible. If you feel we have not met your expectations, we would like the opportunity to resolve this with you as soon as possible. 

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All formal complaints need to be documented in writing via email to verity@beautylicious-bourton.com.

Please provide as much detail as possible in your email, including details of your treatment, date and time of your appointment and your exact complaint.

Your complaint will be assessed and we aim to reply to you within 48 hours of receiving your email.

We will try our best to resolve any complaints within 4 weeks.

Please avoid taking any action to resolve these issues yourself until you have taken clear photographs from many angles to show us how we can support you.

Therapist/Staff Illness

Unfortunately at times, we may need to cancel your appointment due to staff illness or unforseen emergencies. In the event that we cannot reschedule your appointment for the same day, we will have to cancel your appointment and rebook another date convenient for you. We will aim to give you as much notice as possible.

Pricing

Whilst we endeavour to keep our website and price lists up to date, we reserve the right to adjust prices for treatments without warning. All prices are inclusive of VAT at 20%. Thank you for your understanding.

Cancellations by Beautylicious Spa Limited

Should we need to cancel your appointment for any reason whatsoever, we will endeavour to give you as much notice as possible and offer you an alternative appointment time.

Punctuality and Courtesy of Beautylicious

We will always aim to run to time but occasionally appointments may overrun. When possible we will inform you in advance so that you are not kept waiting unnecessarily.  Should we be unable to give you your full treatment time we will only charge you for the time you were treated for.

Children

Due to our Insurance cover stipulations, we are unable to accommodate children visiting the salon with adults receiving treatment due to the chemicals, sharp utensils and hot equipment that we use. Older children are welcome to sit quietly outside in the community centre corridor when the restrictions are lifted again from the UK Government.

Payment

Payments can be made by Debit/Credit Card or BACS transfer. Due to covid hygiene measures we are moving away from cash and cheques. Thank you for your understanding.

Your Health

Clients with existing health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking a treatment.

When you book your first treatment you will be asked to complete an online Consulatation form which you will be sent prior to your visit, to highlight to us any health issues you may have.

For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor or consultant stating that you are able to receive the specific treatment you want to have in the salon.

Please inform us of any medical conditions, including pregnancy, prior to booking as some treatments may not be suitable for you and it gives us time to plan accordingly for your visit.

Right to refuse or terminate a treatment

We reserve the right to refuse or terminate a treatment at any time for reasons that may include (but are not limited to) the following:-

  • Medical Conditions or illnesses that can affect the therapists health e.g. cold, cough, flu etc
  • Being under the influence of pain killers (over the counter or prescription), alcohol or other drugs or intoxicants (massage may not be safe if you cannot gauge pain).
  • Comments or actions of a sexual nature
  • Being rude or disrespectful
  • If we are not the right therapist for you
  • If we need to refer you to another medical professional

Allergies

If you have any allergies, please inform us at the time of booking and please write full details on your pre-sent consultation form so that we may make alterantive product arrangements if possible. In some circumstances, we may not be able to carry out the treatment safely for you and will make alternative arrangements to swap the service where possible.

Gift Vouchers

Gift Vouchers are non-refundable and valid for 6 months from the purchase date, unless otherwise specified. Vouchers cannot be used after the expiry date except in exceptional circumstances, agreed with management.  Vouchers may not be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. For vouchers with a monetary value, you are under no obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Personal Items

Please ensure you retrieve all personal items before leaving the premises as we cannot be held responsible for lost items.

Offers

Offers on the website and our Facebook page are for a definitive period only. Once the offer period has ended the treatment reverts to its normal price.